Cancellation & Refund Policy

1. Overview

At Arivna (https://www.arivna.com), we aim to provide an exceptional, instantaneous domain registration and DNS routing experience. Because domain names and Cloudflare authoritative edge DNS records are customized, unique digital assets provisioned instantaneously upon payment, specific industry-standard cancellation and refund conditions apply as detailed below.

2. Cancellation Policy

• Annual Subscription Terms: All subdomains are registered on a 1-year (365-day) lease basis.
• Non-Renewal / Voluntary Cancellation: You can choose not to renew your domain subscription at any time prior to the scheduled expiration date directly from your Arivna customer dashboard.
• Continued Access: If you decide not to renew, your custom subdomain and DNS records remain fully operational until the end of your prepaid 365-day term. No early termination penalty is charged.
• Post-Expiry Grace Period: Following the expiration date, a 7-day grace period is provided to renew your domain. If unrenewed, the DNS records are permanently decommissioned and the domain name is returned to the public pool.

3. Refund Policy on Completed Digital Registrations

Due to the real-time, irrevocable nature of domain allocations and automated Cloudflare edge resource assignments:

4. Technical Failure & 100% Refund Guarantee

We stand completely behind the reliability of our automated cloud platform. You are entitled to a 100% full refund under the following technical circumstances:

• Provisioning Failure: If payment was successfully captured via Razorpay, but our cloud automation fails to provision the subdomain in Cloudflare within 24 hours of purchase, and our engineering desk is unable to resolve the issue manually.
• Double Billing / Duplicate Transactions: If you were accidentally charged twice for the same single domain transaction due to a network or payment gateway glitch, the duplicate payment will be refunded immediately in full.
• System-Disallowed / Reserved Collision: In the rare event that a domain checkout succeeded for an internal reserved or protected administrative name, a full 100% refund will be processed immediately.

5. Refund Processing Timeline & Method

• Original Payment Method: All approved refunds are credited back strictly to the original payment instrument used during the transaction (UPI ID, Debit Card, Credit Card, or Net Banking account) through Razorpay's banking API.
• Processing Timeline: Once initiated by our billing desk, refunds typically reflect in your bank account or card statement within 5 to 7 business banking days, depending on your bank's clearing cycle.
• No Processing Fees Deducted: For approved technical failure or duplicate charge refunds, no administrative deduction or handling fee will be withheld.

6. How to Request a Refund or Report an Issue

If you encounter any technical difficulty or billing discrepancy, please submit your request to our support desk: